Customer Feedback

HAVE YOUR SAY

Here at M&S Bank Arena Liverpool we strive to offer the very best experiences possible. Listening to your feedback helps us to find out whether we are doing that...or not.

So if you have attended an event at M&S Bank Arena and you've had a great time, you want to raise an issue, offer a suggestion to where we can improve or you have a query regarding your visit, then let us know. To find out how to get in touch, please see the information below.

ONLINE

You can enter your comments, questions and suggestions to us our feedback form, available here.

Every enquiry will be automatically acknowledged within one working day and we aim to provide a detailed response within 5 working days.  During busy periods this may take a little longer, but we will keep you informed of when you can expect a reply.

IN PERSON

If you are at an event, we would urge you to speak to your nearest member of staff (usually a steward), if we know about your feedback as it happens we can do all we can to put things right. It is obviously very difficult to improve your experience after the event has ended.

If you would like to contact us after an event, please use the feedback form here. Our Customer Experience team like to repsond to all messages personally so they will get back to you as soon as possible.

BY POST

To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.

We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply, please include a daytime contact number or email address if possible.

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