At the Event
Covid Related Entry Requirements:
We ask all customers (aged 12 and over and unless medically exempt) to be prepared to show proof of one of the following:
- A valid NHS Covid pass via the NHS App or an NHS COVID Pass letter (available by phoning 119 and selecting “NHS COVID Pass Service”
- Text or Email proof of a negative lateral flow or PCR test result (within the last 48 hours); or
- Proof that you have been double vaccinated and at least 14 days have passed since the date of your last vaccination by presenting a Covid Vaccination Card or any overseas proof of vaccination status; or
- Text or email proof that you have previously had Covid -19 within 180 days of arrival for the event (and after the 10-day self-isolation period following the result)
For the safety of all, please note that spot checks will be made and failure to comply with these requirements may result in refusal of entry.
Free at home Lateral Flow Tests are available via the NHS here
M&S Bank Arena has three key points of entry, the Cityside main entrances, Riverside main entrances and Floor entrances. Please refer to your ticket for the recommended point of entry. It should also be noted that queue placement may not be determined until shortly before doors open. We therefore cannot guarantee accuracy in queue allocation prior to doors opening. For The Auditorium Liverpool events, customers should enter the building on the Cityside via the ACC Liverpool Galleria.
Please have your printed or e-tickets ready to speed up entry
If you opted for E-Tickets please ensure you have your bar coded PDF E-Ticket ready to show. Your E-Ticket will be attached to your booking confirmation email sent from email@example.com. You can print your E-Tickets at home in advance or show them on your mobile device.
Please be aware connectivity can be slow at the venue with large crowds so please have these ready to show prior to queueing.
The opening time for each event will be printed on your ticket and will be included in your pre-event email. We advise customers to arrive as close to the time of opening as they can, to ensure that everyone is seated on time and the show can begin with minimum disruption for others. Unfortunately, we cannot delay the performance time should customers arrive late. Latecomers will only be admitted into the venue during a suitable break in the performance and/or at the discretion of the management.
Please note that published event start and end times are approximate only and subject to change
Audience members are advised to arrive as close to event door opening times as possible. At no time will M&S Bank Arena Liverpool allow ‘camping’ on the private land around the venue. Individuals or groups who attempt to ‘camp’ will be asked to vacate the site until a suitable timeYou should receive your tickets approximately two weeks prior to the event, unless your booking was made closer to the event date. However, if you haven’t received your tickets at least five days before the event, please contact the Box Office on 0344 8000 400. Our call centre is open Monday, Thursday and Friday 9-5pm. Souvenir tickets may on some occasions be issued closer to the date of the event.
For the safety and security of all, and to minimise queuing times, we ask that customers do not bring bags in to the arena.
If a bag is absolutely necessary and for essential items only, we will allow customers to bring one small bag no larger than A4, ideally this would be a clear bag to allow for quick and hygienic security searches.
Exemptions are allowed for medical purposes or for customers bringing changing bags for babies and young children
Suitcases, large handbags (A3 size/30cm x 42cm and above) , backpacks/rucksacks and shopping bags are strictly not permitted. Please note we do not have left luggage facilities on site and cannot assist in storage of these bags.
The following information is applicable to customers who chose ‘Collect from Venue Box Office’ as their preferred delivery method at checkout when the original purchase was made.
Tickets purchased through Ticket Quarter will be available to collect from the venue box office from 12noon on the day of the event. Tickets purchased through other sellers (ticketmaster, SEE etc) will be available to collect from the venue box office from when the doors open for the event. The doors opening times can be found on the venue website and in the pre-show event information email.
If you did not select ‘Collect from Venue Box Office’ as your preferred delivery method and are now wishing to collect, please email firstname.lastname@example.org
We offer contactless only payment across all food, drink and merchandise concessions.
Please note we are a cashless venue.
We will contact customers ahead of their event with detail on our food, drink and merchandise offer. To see the full range of our food menu click here. https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/ To review our Merch store click here https://store.mandsbankarena.com/
We will contact customers ahead of their event with detail on our food, drink and merchandise offer.
Food and Drink
To see the full range of our food menu click here. https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/
Merchandise is usually available at events and is provided by the tour promoter and our partner National Merchandise. To review our Merch store which is available all year round click here https://store.mandsbankarena.com/
Please note, if you have any issues during an event it is important to raise these with your nearest steward at the time (during the event) so we can ensure we can attempt to put things right for you and give you the best possible experience.
If you wish to raise any feedback after the event please use our feedback form.
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