FAQS

Coronavirus FAQs

Covid Entry requirements will be specific to the event you are due to attend and as agreed with the event organiser / promoter. This information will be sent to all ticket holders via a pre-show email sent up to 2 weeks before the date of your event.

As a venue we are encouraging all visitors to follow the covid certification options ahead of attending events. Free at home Lateral Flow Tests are available via the NHS here.

If Covid Status is confirmed as an entry requirement for your event, below are the forms of proof that will be accepted (please note this would apply to all customers over aged 12 unless medically exempt. In these circumstances, spot checks will be made and failure to comply with these requirements may result in refusal of entry): 

  • A valid NHS Covid pass via the NHS App or an NHS COVID Pass letter (available by phoning 119 and selecting “NHS COVID Pass Service”
  • Text or Email proof of a negative lateral flow or PCR test result (within the last 48 hours); or
  • Proof that you have been double vaccinated and at least 14 days have passed since the date of your last vaccination by presenting a Covid Vaccination Card or any overseas proof of vaccination status; or
  • Text or email proof that you have previously had Covid -19 within 180 days of arrival for the event  (and after the 10-day self-isolation period following the result) 

 

 

 

It is no longer mandatory to wear face coverings at events; however we welcome and encourage customers to wear face coverings within communal areas including the concourse, toilets and queuing areas.

An optional venue check in via the NHS test and trace app will be available at all entrances for customers to use at their discretion. There will no longer be a requested check in or a manual check in for those who do not have the app.

We continue to enhance all clearing before, during and after your visit. Our anti-viral electro static spraying machines will sanitise and protect all surfaces before, during and after all events. Fresh air only ventilation systems are in use throughout all events and regular cleaning will be in place across all toilets and public areas. You will see hand sanitiser units throughout venue which we encourage you to use frequently throughout your visit and prior to entering the venue.

For the safety and security of all, and to minimise queuing times, we ask that customers do not bring bags in to the arena.

If a bag is absolutely necessary and for essential items only, we will allow customers to bring one small bag no larger than A4, ideally this would be a clear bag to allow for quick and hygienic security searches.

Exemptions are allowed for medical purposes or for customers bringing changing bags for babies and young children

Suitcases, large handbags (A3 size/30cm x 42cm and above) , backpacks/rucksacks and shopping bags are strictly not permitted.  Please note we do not have left luggage facilities on site and cannot assist in storage of these bags.

Refreshments will continue to be served with reduced contact using contactless payment methods.

We will contact customers ahead of their event with detail on our food, drink and merchandise offer. To see the full range of our food menu click here. https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/ To review our Merch store click here https://store.mandsbankarena.com/

We will contact all customers who bought tickets via our website with Ticket Quarter ahead of their event with detail on our food, drink and merchandise offer and well as event start and finish times and any other information such as parking, security measures and entrance maps. To see the full range of our food menu click here https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/. To review our Merch store click here https://store.mandsbankarena.com/

 

 If an event is rescheduled because of coronavirus, your ticket will automatically be valid for the new date, you will also be entitled to a full refund if you cannot make the alternative date. All ticket buyers will be contacted via email.

If an event is cancelled because of coronavirus, advice about refunds will be available from your original point of purchase. If you have bought directly from us via Ticket Quarter, you will be entitled to a refund including ticketing fees (administration, facility and fulfilment). All our ticket buyers will be contacted by email regarding event cancellations.

 

If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable.  

 

https://securemybooking.com/make-a-claim/UK/

 

 

 

If an event is cancelled, advice about refunds will be available from your original point of purchase. If you have bought directly from us at Ticket Quarter you will be entitled to a full refund, including ticketing fees (administration, facility and fulfilment).  If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable.  If you have purchased ticket insurance, it will still be valid for a rescheduled date.

https://securemybooking.com/make-a-claim/UK/

 

 

 

Once tickets have been purchase they are non-refundable unless the event is cancelled or postponed.

 

 

 

If you can't an attend an event that has not been cancelled because you have been diagnosed with coronavirus, you will be entitled to a refund only if you have ticket protection.

 

 

 

 

 

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