We are adhering to government restrictions regarding coronavirus and no events will take place as planned at the M&S Bank Arena during the period by which the government’s existing measures are in force.
Please visit our website for further information, or if you are a ticket buyer please check your emails.
Unless there has been an announcement on our website stating otherwise and direct communications to ticket buyers, events due to take place on future dates will currently be going ahead as planned.
If an event is cancelled because of coronavirus, advice about refunds will be available from your original point of purchase. If you have bought directly from us via Ticket Quarter, you will be entitled to a refund including ticketing fees (administration, facility and fulfilment). All our ticket buyers will be contacted by email regarding event cancellations.
If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable.
If an event is postponed because of coronavirus, advice will be available from your original point of purchase. If you bought directly from us via Ticket Quarter, your ticket will be valid for the new date announced and you will also be entitled to a full refund if you cannot make the alternative date. All our ticket buyers will be contacted by email regarding event postponement.
If an event is cancelled, advice about refunds will be available from your original point of purchase. If you have bought directly from us at Ticket Quarter you will be entitled to a full refund, including ticketing fees (administration, facility and fulfilment). If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable. If you have purchased ticket insurance, it will still be valid for a rescheduled date.
If you are a ticket holder for a future event which hasn’t yet been cancelled or postponed, we will keep you updated as to the status of your event as soon as possible.
We await further government guidance and are working closely with our event organisers and promoters so we would ask for your patience while we work through this challenging situation.
If you can't an attend an event that has not been cancelled because you have been diagnosed with coronavirus, you will be entitled to a refund only if you have ticket protection.
If you are unable to attend an event due to a government-mandated travel ban in your home region/country being implemented after you purchased the ticket(s), you will only be entitled to a refund if you have ticket protection
Once tickets have been purchased they are non-refundable unless the event is cancelled or postponed. There is a possibility that the event you are due to attend may be cancelled following the latest UK government restrictions. We will provide further information as soon as we have any updates. Ticket holders for events that are postponed or cancelled will be contacted directly.
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