FAQS

Coronavirus information

We are adhering to government restrictions regarding coronavirus and no events will take place as planned at the M&S Bank Arena during the period by which the government’s existing measures are in force.

Please visit our website for further information, or if you are a ticket buyer please check your emails.

Unless there has been an announcement on our website stating otherwise and direct communications to ticket buyers, events due to take place on future dates will currently be going ahead as planned.

If an event is cancelled because of coronavirus, advice about refunds will be available from your original point of purchase. If you have bought directly from us via Ticket Quarter, you will be entitled to a refund including ticketing fees (administration, facility and fulfilment). All our ticket buyers will be contacted by email regarding event cancellations.

If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable.  

https://securemybooking.com/make-a-claim/UK/

 

If an event is postponed because of coronavirus, advice will be available from your original point of purchase. If you bought directly from us via Ticket Quarter, your ticket will be valid for the new date announced and you will also be entitled to a full refund if you cannot make the alternative date. All our ticket buyers will be contacted by email regarding event postponement.

If an event is cancelled, advice about refunds will be available from your original point of purchase. If you have bought directly from us at Ticket Quarter you will be entitled to a full refund, including ticketing fees (administration, facility and fulfilment).  If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable.  If you have purchased ticket insurance, it will still be valid for a rescheduled date.

https://securemybooking.com/make-a-claim/UK/

 

If you are a ticket holder for a future event which hasn’t yet been cancelled or postponed, we will keep you updated as to the status of your event as soon as possible. 

We await further government guidance and are working closely with our event organisers and promoters so we would ask for your patience while we work through this challenging situation.

If you can't an attend an event that has not been cancelled because you have been diagnosed with coronavirus, you will be entitled to a refund only if you have ticket protection.

 

 

If you are unable to attend an event due to a government-mandated travel ban in your home region/country being implemented after you purchased the ticket(s), you will only be entitled to a refund if you have ticket protection

Once tickets have been purchased they are non-refundable unless the event is cancelled or postponed.  There is a possibility that the event you are due to attend may be cancelled following the latest UK government restrictions.  We will provide further information as soon as we have any updates.  Ticket holders for events that are postponed or cancelled will be contacted directly.  

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in the on-site Marco Pierre White Wheelers of St James’s
Restaurant

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Eat & Drink

Wheeler's

Wheeler's

Wheeler's of St. James's Liverpool in the Pullman Liverpool Hotel is located at Kings Dock next to the venue. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

Visit website

Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

Visit website
City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

Visit website

Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

Visit website