FAQS

Covid Secure Measures FAQs

We ask all customers to ensure that you do not attend an event or arrive at the venue if you are experiencing any Covid symptoms; this includes a high temperature; a new continuous cough; a loss or change to sense of smell or taste. We also ask customers to act responsibly by not attending an event if they are required to self-isolate under current public health guidance

We are aware of the recent update from the Government regarding plans to make full vaccination a condition of entry to nightclubs and other venues where large crowds gather. We are currently awaiting formal confirmation and guidance to be issued by the Government to understand how our events may be affected, whilst also liaising with our event organisers, concert promoters, the National Arenas Association and our local Public Health team in Liverpool as more information is made available.

Existing ticket holders for forthcoming events will be contacted directly via email if Covid Vaccination Certification is confirmed as an entry requirement for the event they are due to attend.

We will keep customers informed every step of the way as we all get back to enjoying full capacity live events.

From 19 July, it is no longer mandatory to wear face coverings at events; however we welcome the wearing of face coverings across all our events and venues.

There are currently no legal limits on the number of people you can attend events with.

An optional venue check in via the NHS test and trace app will be available at all entrances for customers to use at their discretion. There will no longer be a requested check in or a manual check in for those who do not have the app.

All customers attending events at the M&S Bank Arena will be directed to use the entrance nearest to their seat. Your allocated entrance door will be clearly marketing on your ticket. Due to the relaxing of mandatory covid measures door times will revert to original times of 1 hour prior to the show.

Arrival for events taking place in The Auditorium at the M&S Bank Arena remains through the main entrance to the Convention Centre via the Galleria.

During covid restrictions, we introduced our No Bag policy for all events, this now remains in place as a standard arena security measure across the UK. If a bag is absolutely necessary and for essential items only, this will need to be a see-through bag to allow for efficient, thorough and hygienic security checks. Only one clear bag is permitted per person.

We continue to enhance all clearing before, during and after your visit. Our anti-viral electro static spraying machines will sanitise and protect all surfaces before, during and after all events. Fresh air only ventilation systems are in use throughout all events and regular cleaning will be in place across all toilets and public areas. You will see hand sanitiser units throughout venue which we encourage you to use frequently throughout your visit and prior to entering the venue.

From 19 July, all events will operate without social distancing in place, unless otherwise stated. If an event does operate socially distanced this will be the decision of the event organiser or promoter and will be made clear via the event information before and after ticket purchase.

During covid restrictions we introduced our No Bag policy for all events, this now remains in place as a standard arena security measure across the UK. If a bag is absolutely necessary and for essential items only, this will need to be a see-through bag to allow for efficient, thorough and hygienic security checks. Only one clear bag is permitted per person.

Refreshments will continue to be served with reduced contact using contactless payment methods.

We will contact customers ahead of their event with detail on our food, drink and merchandise offer. To see the full range of our food menu click here. https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/ To review our Merch store click here https://store.mandsbankarena.com/

We will contact all customers who bought tickets via our website with Ticket Quarter ahead of their event with detail on our food, drink and merchandise offer and well as event start and finish times and any other information such as parking, security measures and entrance maps. To see the full range of our food menu click here https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/. To review our Merch store click here https://store.mandsbankarena.com/

If you have bought your tickets with us via Ticket Quarter, we will send you all the information you Remove Travel and Security FAQ as they are now in the main FAQ section.and not covid related.

Remove Ts and Cs FAQs and no longer need to the changes around face coverings and household bubbles

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

Visit website

Eat & Drink

Dine at Pullman Liverpool

Dine at Pullman Liverpool

Dine in ACC Liverpool's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular restaurant has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

Visit website

Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

Visit website
City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

Visit website