M&S Bank Arena has three key points of entry - the Cityside main entrances, Riverside main entrances and Floor entrances. Please refer to your ticket for the recommended point of entry. It should also be noted that queue placement may not be determined until shortly before doors open. We therefore cannot guarantee accuracy in queue allocation prior to doors opening. For The Auditorium Liverpool events, customers should enter the building on the Cityside via the Galleria.
Audience members are advised to arrive as close to event door opening times as possible. At no time will M&S Bank Arena Liverpool allow ‘camping’ on the private land around the venue. Individuals or groups who attempt to ‘camp’ will be asked to vacate the site until a suitable time.
M&S Bank Arena discourages people from bringing banners, posters and flags to any events. We may on occasion permit A4 sized posters, providing they do not contain any offensive content as deemed by M&S Bank Arena. However, we reserve the right to confiscate these items should we, or fellow audience members, find them disruptive to the enjoyment of the event.
For health and safety reasons banners, posters and flags with poles or strengthening enhancements will be confiscated. If you are unsure whether your banner or flag will be acceptable then please do not bring it to the venue.
M&S Bank Arena can take no responsibility for any loss or damage to property of this nature brought on-site and strongly recommends customers familiarise themselves with Ticket Conditions of Sale displayed on the reverse of all tickets before attending an event.
The following items are not permitted into M&S Bank Arena at any time. Please note this list is not exhaustive and additional items may be prohibited on an event by event basis.
- Video or Audio Recording Equipment
- Professional Cameras e.g. a camera with a detachable lens
- Folding Chairs
- Food and Drink
- Glass/Plastic/Metal Bottles or Containers
- Air Horns
- Helium Balloons
- Flags, Flag Sticks, Signs / Banners
- Illegal Drugs
- Knives, Firearms, or any other Weapon
- Stink Bombs
- Chains, and Spiked / Studded items of clothing (including Bracelets or Belts)
- Laser Pens
- Crash Helmets
- Masks or any item which covers the face (subject to venue review)
- Selfie-sticks or similar devices
Most shows have some form of flashing lights, strobes or pyrotechnics. Signage will be displayed advising customers of the details, if you have a condition that is directly affected by any of these please contact us before the performance and we can give you more details.
On occasion, the promoter of the event may choose to sell official merchandise inside the venue only. Please note the tour promoter is responsible for this service, not the venue. Please contact our Box Office on the day of the event to find whether merchandise will be made available.
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Any events which we can release information on will be shown on our website in the What's On section. Unfortunately, we cannot give details of all up and coming events, due to our confidentially agreement with the promoters.
Please contact our Arena Club Class team on 0151 703 7217 or visit our hospitality page for further details about corporate hospitality at M&S Bank Arena.
Please note, if you have any issues during an event it is important to raise these with your nearest steward at the time (during the event) so we can ensure we can attempt to put things right for you and give you the best possible experience.
If you wish to raise any feedback after the event please use the form below, alternatively you can call 0151 707 4622 during office hours (Mon-Fri 9am to 5pm).
The feedback form is available HERE
A Barclays cash machine is situated in the concourse area of M&S Bank Arena and the Galleria and does not charge for withdrawals.
Fancy dress is welcome for the relevant events and we want everyone to have fun, any costumes you wear must be in line with this spirit, they should not be offensive in any way. We reserve the right of entry.
Venue regulations mean that any masks or helmets must be removable and your outfit may be searched.
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