FAQs

SECURITY

We constantly review and monitor all of our security and safety procedures across all of our venues. Some of this happens behind the scenes. For example we work closely with Merseyside Police, Counter Terrorism Security Advisors and our event organisers to ensure the appropriate security checks and requirements are in place.

We have a team of dedicated security and stewarding staff who are highly trained and experienced. In addition, you may see police officers on-site.

Please Arrive early to allow time to get through our security and safety checks.

 Walkthrough metal detectors will be in use on all events.  To speed up our security processes please assist by emptying your pockets before hand. 

Detection dogs may be seen around the venue prior to and during events. Again they are an additional measure to contribute to your safety.

We ask you to remain vigilant.  Please alert our security or stewards if you notice anything you feel uncomfortable with. Your safety and your enjoyment are paramount to us.

We’re proudly supporting Merseyside Police’s ‘Project Servator’ . We’re working with Merseyside Police as they roll out operational deployments to combat a range of criminal activity, including terrorism. ‘Project Servator’ is a high visibility national counter terrorism policing tactic which relies on cooperation and vigilance from ourselves, other surrounding businesses and the general public to report suspicious behavior.

 

Bag Policy

For the safety and security of all, and to minimise queuing times, we ask that customers do not bring bags in to the arena.

If a bag is absolutely necessary and for essential items only, we will allow customers to bring one small bag no larger than A4, ideally this would be a clear bag to allow for quick and hygienic security searches.

Exemptions are allowed for medical purposes or for customers bringing changing bags for babies and young children

Suitcases, large handbags (A3 size/30cm x 42cm and above) , backpacks/rucksacks and shopping bags are strictly not permitted.  Please note we do not have left luggage facilities on site and cannot assist in storage of these bags.

 

The M&S Bank Arena discourages people from bringing banners, posters and flags to any events. We may on occasion permit A4 sized posters, providing they do not contain any offensive content as deemed by the M&S Bank Arena.  However, we reserve the right to confiscate these items should we, or fellow audience members, find them disruptive to the enjoyment of the event. 

For health and safety reasons banners, posters and flags with poles or strengthening enhancements will be confiscated.  If you are unsure whether your banner or flag will be acceptable then please do not bring it to the venue.

The M&S Bank Arena can take no responsibility for any loss or damage to property of this nature brought on-site and strongly recommends customers familiarise themselves with Ticket Conditions of Sale displayed on the reverse of all tickets before attending an event.

These items are not permitted into the arena or anything else which we deem to ruin the enjoyment or viewing experience of others; 

  • Glass, cans, aluminium bottles or thermoses of any kind including liquid products which can be consumed.
  • Flammable liquids in any container
  • Laser pens/pointers
  • Fireworks / Flares / Pyrotechnics
  • Smoke Bombs
  • Video cameras, recording devices and professional cameras
  • Laptop computers, iPads, Go Pro’s or tablets with filming and recording capabilities
  • Large/golf/metal tipped umbrellas
  • Knives or weapons of any kind
  • Illegal drugs or substances
  • Alcoholic beverages
  • Signs, banners or flags on poles, staffs or selfie sticks
  • Animals (except service animals to aid persons with disabilities)
  • Air horns, whistles, cowbells or other noise-making distractions
  • Projectiles (frisbees, beach balls, footballs etc)
  • Aerosol cans (hairspray, deodorant etc )
  • Fireworks, confetti or glitter bombs or sprays
  • Balloons
  • Use of wheeled footwear, skateboards
  • Food
  • Masks and helmets
  • Large studs and chains
  • Anything else which we deem to ruin the enjoyment or viewing experience of others. 

For the safety and security of all, and to minimise queuing times, we ask that customers do not bring bags in to the arena.

If a bag is absolutely necessary and for essential items only, we will allow customers to bring one small bag no larger than A4, ideally this would be a clear bag to allow for quick and hygienic security searches.

Exemptions are allowed for medical purposes or for customers bringing changing bags for babies and young children

Suitcases, large handbags (A3 size/30cm x 42cm and above) , backpacks/rucksacks are strictly not permitted.  Please note we do not have left luggage facilities on site and cannot assist in storage of these bags.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

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Eat & Drink

Dine at Pullman Liverpool

Dine at Pullman Liverpool

Dine in ACC Liverpool's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular restaurant has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

Visit website

Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

Visit website
City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

Visit website