FAQS

Ticket Dispatch & Delivery

As tickets hold a monetary value, to minimise loss or theft tickets are sent 2 weeks prior to the date of the event itself. If you have not received your tickets 2-3 days before the event please get in touch with us via customerservice@ticketquarter.co.uk or by calling 0344 8000 400 Monday-Friday 9-5pm. There will also be an on site box office open on the day of your event for any last minute ticketing issues, thank you

If you have selected an e-ticket at the point of purchase then it should be attached to your original email sent by tickets@ticketquarter.co.uk with the subject line ‘Confirmation of order number xxx’ Most e-tickets are sent immediately after purchasing your tickets and on some devices appear at the top or bottom of the email. Please always check your junk folder. Some e-tickets will not be ready to issue to customers immediately, these tickets will be emailed out at least 2 weeks before the date of the event. If you have not received your e-ticket 2 weeks before the event, please contact us on customerservice@ticketquarter.co.uk

 

 

If you have selected an e-ticket at the point of purchase then it should be attached to your original email sent by tickets@ticketquarter.co.uk with the subject line ‘Confirmation of order number xxx’ Most e-tickets are sent immediately after purchasing your tickets and on some devices appear at the top or bottom of the email. Please always check your junk folder.

 

Some e-tickets will not be ready to issue to customers immediately, these tickets will be emailed out at least 2 weeks before the date of the event.

 

If you have not received your e-ticket 2 weeks before the event, please contact us on customerservice@ticketquarter.co.uk If your event is taking place within the next 48hrs please email wherearemytickets@ticketquarter.co.uk

 

Please not that your ISP (Internet Service Provider) e.g. AOL can block your e-ticket email by mistaking it for spam. You can add Ticket Quarter email address (tickets@ticketquarter.co.uk) to your email contacts so it becomes a trusted address.

 If the details are incorrect on your ticket, please get in touch with us as soon as possible at customerservice@ticketquarter.co.uk. Check your order confirmation when you receive it to make sure your details are correct.

 

 

 

Tickets booked using a Credit or Debit card must be posted to the Card Holder's registered address. We are obliged to implement this rule under the terms of our contract with the Card Issuers (VISA, MasterCard, American Express etc.) and are unable to make any exceptions.

 

 

Tickets booked using cards that are registered to addresses outside the UK, cannot be posted abroad and instead will automatically be held for collection at the venue Box Office regardless of the delivery method chosen at the time of booking.

 

The following information is applicable to customers who chose ‘Collect from Venue Box Office’ as their preferred delivery method at checkout when the original purchase was made.

Tickets purchased through Ticket Quarter will be available to collect from the venue box office from 12noon on the day of the event. Tickets purchased through other sellers (ticketmaster, SEE etc) will be available to collect from the venue box office from when the doors open for the event. The doors opening times can be found on the venue website and in the pre-show event information email.

If you did not select ‘Collect from Venue Box Office’ as your preferred delivery method and are now wishing to collect, please email customerservice@ticketquarter.co.uk

 

If you are unable to bring the card with which the booking was made to the box office, please bring along photo ID and a copy of the transaction in the form of an individualized transaction bank statement, or you can show this on your online banking app where possible. Please note, we will only issue tickets to the cardholder.

 

 

Please get in touch with us via customerservice@ticketquarter.co.uk or by calling 0344 8000 400 Monday-Friday 9-5pm. There will also be an on site box office open on the day of your event for any last minute ticketing issues, thank you

 

  

The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please call the Box Office 0344 8000 400. Our call centre is open Monday, Thursday and Friday 9-5pm..

  

Tickets are sold for private use and the M&S Bank Arena monitor their sale and resale.  If we have reason to believe tickets are being resold we may invalidate them and refuse entry to the event. The M&S Bank Arena is a member of STAR (The Society of Ticket Agents and Retailers/Secure Tickets from Authorised Retailers) which identifies reputable ticket outlets.

For further details go to www.star.org.uk

  

Refunds may be possible if you have purchased Ticket Protection.  For a full list of what this does and doesn't cover and how to apply for a refund, click here.

Otherwise refunds are only possible if an event has been cancelled or rescheduled

 

  

If your event is taking place within the next 48 hours and you have not received your tickets, then you can do one of the following things:

Call us on 0344 8000 400 Monday - Friday 9-5pm and from 12 noon on the day of the event if your event is a Saturday or Sunday

Email us at wherearemytickets@ticketquarter.co.uk

Visit our on-site box office from 12 noon on the day of the event - please have your order number ready.

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Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

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Eat & Drink

Dine at Pullman Liverpool

Dine at Pullman Liverpool

Dine in ACC Liverpool's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular restaurant has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

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