Please call 0344 8000 400 quoting your Order Number for any enquiries about your tickets. Calls to this number cost no more than calls to geographic numbers, but please speak with your telephone service provider if you are unsure of their call charges.
You should receive your tickets approximately two weeks prior to the event, unless your booking was made closer to the event date. However, if you haven’t received your tickets at least five days before the event, please contact the Box Office on 0344 8000 400. Souvenir tickets may on some occasions be issued closer to the date of the event.
The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please call the Box Office 0344 8000 400.
Tickets will be available for collection on the day of the event. If you are collecting prior to the event please contact us to check that tickets are ready to print. You can either email us atcustomerservice@Accliverpool.com or ring us on 0344 8000 400 (Calls to this number cost no more than calls to geographic numbers, but please speak with your telephone service provider if you are unsure of their call charges)
Box Office opening hours vary, but on event nights it opens from midday and earlier for daytime events. Please check for the latest opening hours.
If purchasing from Box Office in person you can collect your tickets at the time of purchase. If for any reason your tickets are not available for collection until a later date, for example if there will be souvenir tickets for the event, you will be notified of this at your point of purchase.
When collecting tickets you will need to bring the credit or debit card used to purchase the tickets. The credit card holder must be present to sign for the tickets. These measures are taken to protect the customer and the M&S Bank Arena Liverpool from credit card fraud.
Once tickets have been purchased they are non-refundable. We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date. Please read the terms and conditions on the back of your ticket for more details or contact the Box Office on 0344 8000 400.
The opening time for each event will be printed on your ticket. We advise customers to arrive as close to the time of opening as they can, to ensure that everyone is seated on time and the show can begin with minimum disruption for others. Unfortunately, we cannot delay the performance time should customers arrive late. Latecomers will only be admitted into the venue during a suitable break in the performance and/or at the discretion of the management.
Tickets are sold for private use and M&S Bank Arena monitor their sale and resale. If we have reason to believe tickets are being resold we may invalidate them and refuse entry to the event. M&S Bank Arena is a member of STAR (The Society of Ticket Agents and Retailers/Secure Tickets from Authorised Retailers) which identifies reputable ticket outlets.
For further details go to www.star.org.uk
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.
Pullman Liverpool Hotel
Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in the on-site Marco Pierre White Wheelers of St James’s
Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.Visit website
British Music Experience
The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.Visit website