The M&S Bank Arena Liverpool has been designed with accessibility in mind, with designated drop-off points and accessible seating spaces, as well as wide corridors and doors.
Making entertainment accessible for all is important to the team at the M&S Bank Arena, which is why the venue features accessible toilets, entrances, as well as accessible drop off points and accessible seating bays.
We have received recognition of our venue, commitment and support for deaf and disabled music fans, from leading charity Attitude is Everything, by being awarded the Silver level of the Charter of Best Practice.
More information about the charter can be found here
We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements. Everybody’s requirements will be different and we want to ensure your enjoyment of the event. We are currently unable to take booking over the phone. Please email the team to make a booking.
Please include how many tickets, the price bracket you want, what your access requirements are and the name/address of the payee. We will endeavour to be in touch within 3 working days (please note, during this time we are only operating Monday-Friday). We will try to accommodate all requests received but this may not always be possible. Requests will be processed on a first come first served basis.
There are seven accessible toilets in the M&S Bank Arena and a further eight in The Auditorium Liverpool. These facilities are available on every level of the venue.
PERSONAL ASSISTANCE SCHEME
We offer a personal assistance scheme which enables those coming to an event in need of assistance to claim a ticket for a personal assistant at no charge*.
This is eligible to customers who meet the criteria below and purchase a ticket at full value if they would be unable to attend an event without the active support of another person.
Personal assistant tickets are available for those with one or more of the following:
- Disability Living Allowance
- Personal Independence Payment (PIP)
- Attendance Allowance
- Personal Independence Allowance
- A certificate of visual impairment
- Official / Documented evidence that the applicant is registered as severely sight impaired (blind)
- UK-recognised identification for an assistance dog
For your application we will also require a copy of some form of photo ID (such as a driving licence or passport)
If you are not in receipt of any of the above, we also accept a statement with the option to send alternative evidence such as letter from your GP/medical practitioner. Please note personal assistant tickets will be allocated at the venues discretion on a case by case basis and we may share this information with our medical team to ascertain eligibility for free personal assistants.
Registering for the Personal Assistance Scheme
If you have time to pre-register a claim for personal assistant tickets for events that are not on sale yet, please click on the link below, print and complete the form and return it to us. If you are not able to print the form please contact us and we will happily send one to you. A claim generally takes around 28 days to process, once you are registered you will be eligible to apply for a personal assistant ticket at no extra charge, subject to availability, for as long as your documentation supports your eligibility.
If you want to claim a personal assistant ticket for an event that is already on sale, we can talk you through this so do not worry, please contact us on 0344 335 0437 or email firstname.lastname@example.org , we can then let you purchase a ticket and reserve an assistant ticket that will be subject to receiving the required documents.
*subject to eligibility and terms and conditions
Motorised Scooters are permitted in public areas of the M&S Bank Arena.
Assistance dogs are welcome at the M&S Bank Arena Liverpool. We also have hearing induction loops available.
GETTING TO THE VENUE
Car: Pay and display on-site car parking is available at the temporary Liverpool Waterfront Car Park with accessible spaces and open 24 hours a day.
There are a number of secure, inexpensive car parking options available for visitors.
Taxi/Drop off by car: If you are arriving in a taxi or getting dropped off then we have dedicated drop off points to make it easy for you.
Train: We are approximately a mile away from Lime Street train station, this would usually take approximately 20 minutes to navigate at a reasonable pace. The pavements are level access and there are crossings at every point so if you fancy some fresh air then this might work for you. Lime Street has a taxi rank at either end of the building if this is a better option.
The M&S Bank Arena boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium Liverpool, the intimate theatre-style venue in ACC Liverpool also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if we know in advance.
Customers with specific seating and access requirements can purchase tickets directly via the M&S Bank Arena’s in-house box office by calling the main venue ticket hotline number - 0344 335 0437. Calls cost the same as a normal local or national landline; charges for mobile networks may vary. You can also make enquires by emailing our Customer Care team at email@example.com
Our friendly team will also be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements.
The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters. A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing, for customers with hearing difficulties.
*subject to eligibility and terms and conditions
CHANGING PLACES TOILET
Via Exhibition Centre Liverpool, our sister venue next door, we are pleased to be able to offer our customers the use of a Changing Places toilet.
Access to this facility in the adjoining building is a level-access, short walk away from the M&S Bank Arena. This route is under cover and our stewards are happy to help you get there.
The Changing Places Toilet facilities include:
- a height adjustable adult-sized changing bench
- a tracking hoist system, or mobile hoist if this is not possible.
- adequate space in the changing area for the disabled person and up to two carers
- a centrally placed toilet with room either side
- a screen or curtain to allow some privacy
- wide tear off paper roll to cover the bench
- a large waste bin for disposable pads
- a non-slip floor
Please note, our staff are unable to assist within the Changing Places toilet.
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