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YOUR SAFETY

SAFETY AND SECURITY

We would like to reassure our visitors that your safety within the M&S Bank Arena and The Auditorium is always of the absolute utmost importance to us.

We constantly review and monitor all of our security and safety procedures across all of our venues. Some of this happens behind the scenes. For example we work closely with Merseyside Police, Counter Terrorism Security Advisors and our event organisers to ensure the appropriate security checks and requirements are in place.

 • We have a team of dedicated security and stewarding staff who are highly trained and experienced. In addition, you may see police officers on-site.

 • Please arrive early to allow time to get through our security and safety checks.

 • Walkthrough metal detectors will be in use on all events. To speed up our security processes please assist by emptying your pockets before hand. 

 • Detection dogs may be seen around the venue prior to and during events. Again they are an additional measure to contribute to your safety.

 • We ask you to remain vigilant.  Please alert our security or stewards if you notice anything you feel uncomfortable with. Your safety and your enjoyment are paramount to us.

We’re proudly supporting Merseyside Police’s ‘Project Servator’ . We’re working with Merseyside Police as they roll out operational deployments to combat a range of criminal activity, including terrorism. ‘Project Servator’ is a high visibility national counter terrorism policing tactic which relies on cooperation and vigilance from ourselves, other surrounding businesses and the general public to report suspicious behaviour.

Bag Policy

For the safety and security of all, and to minimise queuing times, we ask that customers do not bring bags in to the arena.

If a bag is absolutely necessary and for essential items only, we will allow customers to bring one small bag no larger than A4, ideally this would be a clear bag to allow for quick and hygienic security searches.

Exemptions are allowed for medical purposes or for customers bringing changing bags for babies and young children

Suitcases, large handbags (A3 size/30cm x 42cm and above), laptops and laptop bags, backpacks/rucksacks are strictly not permitted. Please note we do not have left luggage facilities on site and cannot assist in storage of these bags.

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