NEW: Join us on Accessibility
Accessibility within the venue
We're committed to making every visit as accessible and enjoyable as possible. Whether you're attending a concert, comedy show, family event or conference, you'll find helpful information below about accessible facilities, services and support available across our venues.
Many of the questions we receive are answered in the FAQs below. Before your visit, you can also use the venue maps to locate accessible entrances, toilets, lifts, seating areas and other key facilities across M&S Bank Arena and The Auditorium.
We’re proud to be an official Sunflower Friendly business, recognising that not all disabilities are visible but can significantly impact everyday life. The Sunflower lanyard offers a simple, discreet way for someone to let people know they may need a little extra time, understanding, or support. It helps staff and visitors feel more confident and respected while navigating our campus. If you are in the need of any assistance on the night, please ask one of our friendly stewards.
We hope the information below answers any questions you may have. If you have any further questions, please contact guestexperience@lexliverpool.com
The M&S Bank Arena boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium, the intimate theatre-style venue at Liverpool Experience Campus also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if we know in advance.
Customers with specific seating and access requirements can purchase tickets directly via M&S Bank Arena’s in-house box office by calling the main venue ticket hotline number - 0344 335 0437. Calls cost the same as a normal local or national landline; charges for mobile networks may vary. You can also make ticket enquiries by emailing our Customer Care team at accessibility@lexliverpool.comÂ
Our friendly team will also be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements.
The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters.Â
*subject to eligibility and terms and conditions
There are seven accessible toilets in the M&S Bank Arena and a further eight in The Auditorium Liverpool. These facilities are available on every level of the venue.
Via Exhibition Centre Liverpool, our sister venue next door, we are pleased to be able to offer our customers the use of a Changing Places toilet.
Access to this facility in the adjoining building is a level-access, short walk away from the M&S Bank Arena. This route is under cover and our stewards are happy to help you get there.
The Changing Places Toilet facilities include:
• a height adjustable adult-sized changing bench
• a tracking hoist system, or mobile hoist if this is not possible.
• adequate space in the changing area for the disabled person and up to two carers
• a centrally placed toilet with room either side
• a screen or curtain to allow some privacy
• wide tear off paper roll to cover the bench
• a large waste bin for disposable pads
• a non-slip floor
Please note, our staff are unable to assist within the Changing Places toilet.
Motorised Scooters are permitted in public areas of the M&S Bank Arena. Mobility scooters are available to hire. Please contact guestexperience@lexliverpool.com for more details.
Yes, assistance dogs are welcome at the M&S Bank Arena Liverpool.
If you require British Sign Language, captioning or audio description then please reach out to guestexperience@lexliverpool.com as early as possible before the event you are attending and the team will try their best to assist.
Yes, we have hearing induction loops available.
️ M&S Bank Arena Accessibility Map
Use this map to familiarise yourself with the arena layout and identify accessible entrances, lifts, toilets, viewing areas and other key facilities before your visit.
🎠The Auditorium Accessibility Map
Plan your visit with our Auditorium accessibility map, highlighting seating areas, entrances and venue facilities.
