Customer Service
Here To Help
We want our customers to love every minute of their M&S Bank Arena Liverpool experience, from booking right through to the final moments of their chosen performance. Whether you have a question ahead of the event, or you left something behind at the show, we’re here to help.
Box Office
For all of your ticketing enquiries and to find out more about our Box Office, visit this page.
Customer Feedback
M&S Bank Arena strives to offer world-class service and listening to feedback from our customers is what continues to make M&S Bank Arena so special.
Competitions
See what amazing competitions we are running - win tickets, money can't buy experiences and much more!
Have You Considered?
Liverpool's Finest
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.
Staying
Pullman Liverpool Hotel
Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.
Visit websiteEat & Drink
Dine at Pullman Liverpool
Dine in ACC Liverpool's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular restaurant has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.
Visit websiteShopping
Liverpool ONE
Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.
Visit website
City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.
Visit websiteAttractions
British Music Experience
The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.
Visit website
Liverpool ONE
From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.
Visit website
