Book with Confidence

We have put a number of measures in place to ensure that our venues are covid secure and ready to welcome visitors safely to enjoy memorable experiences with us again. 

Refunds on tickets for cancelled or rescheduled events

We want our customers to have confidence in booking tickets to attend events at the M&S Bank Arena. In the event of any changes to government guidance or local measures which prevent events taking place at the time, all customers who book through Ticket Quarter will be entitled to a full refund as per our usual terms and conditions.

For events that need to reschedule, all tickets will be automatically transferred to the new date; with refunds available for any customers who cannot make the rescheduled date.

We would encourage you to book all tickets via our website, through Ticket Quarter, to receive all the latest communications regarding event information and to ensure we can manage any required refunds. You can also sign up to our newsletter via the homepage for all the latest event announcements and priority bookings.  

Covid Secure Venue Measures

At M&S Bank Arena, we have introduced a number of Covid secure measures to ensure the safety and enjoyment of our customers. The following will be in place for as long as government guidelines require and will be continuously reviewed and adapted as needed in line with any changes to government guidance:

• Manditory Face Coverings to be worn by all staff and visitors (if you are medically able to do so and aged 11+). Face coverings can be safely removed when you are seated to eat or drink.
• Socially distanced seating plans for all events as required
• Clear Bag only policy to allow for contact free security checks
• Hand Sanitisers throughout the venue
• One way systems throughout the venue
• Socially distanced queuing systems in place across the venue
• Socially distanced bathrooms
• Digital and print messaging reminders throughout the venue
• Covid secure food and drink offers and contactless payment
• Track and Trace customer contact system via NHS Test and Trace App and QR Codes

Event Specific Covid Secure Measures

Each event at the M&S Bank Arena may have it’s own individual additional measures in place; from seating layouts to bespoke food and drink offers. All customers who book via Ticket Quarter through the M&S Bank Arena website will receive pre-event communications detailing any additional measures in place for customer safety.

For more information about attending an event at the M&S Bank Arena, please view our FAQs here