M&S Bank Arena Liverpool has been designed with accessibility in mind, with designated drop-off points and accessible seating spaces, as well as wide corridors and doors.

Making entertainment accessible for all is important to the team at M&S Bank Arena, which is why the venue features accessible toilets, entrances, as well as accessible drop off points and accessible seating bays.  Customers will find lifts in the car park which feature a mirror to make reversing out in a wheelchair easier, along with both visual and audible floor indicators. Parking is not free for Blue Badge holders, but there are 79 spaces accessible spaces available and there is a convenient drop-off point on the river side of the building. There are a number of ramps on the route into M&S Bank Arena from the car park, so assistance may be required. 


There are seven accessible toilets in M&S Bank Arena and eight, for customers attending events in The Auditorium Liverpool. There are toilets on every level of the venue.


M&S Bank Arena boasts 68 accessible bays and seats for customers in step-free locations, with seats for assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium Liverpool, also offers 12 accessible bays.

Customers with special seating and access requirements can purchase tickets directly via M&S Bank Arena’s in-house ticketing team, by calling the main venue ticket hotline number  - 0344 8000 400.                 

M&S Bank Arena’s friendly ticketing team will be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements.

The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters. A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing, for customers with hearing difficulties. 


Motorised Scooters are permitted in public areas of M&S Bank Arena.


Assistance dogs are permitted in public areas of M&S Bank Arena.