Questions About

Electronic Devices & Prohibited Items

To help ensure the enjoyment of all audience members, we recommend customers bring with them only essential electronic items.  In most instances the promoter will allow small fixed lens cameras, set in still image mode, however we advise customers contact the Box Office prior to arrival to ascertain what the policy will be for the show.

Please note that the M&S Bank Arena is unable to permit the following electronic devices and may be required to extend this on an event by event basis:

  •  Professional-type cameras fitted with a detachable zoom lens and/or tripod (with the exception of officially accredited photographers covering the event)
  • Devices which permit streaming, video or audio recording
  • Tablet devices of any size
  • GoPro! or similar devices
  • Any other electronic device with camera and/or filming capability

Mobile phones are permitted into the venue but customers may be requested to turn these off or refrain from capturing images by the promoter.  Disruption to other audience members through the continued use of electronic devices, including mobile phones, may result in the ticketholder being removed from the venue.

For the health and safety of audience members, ‘selfie-sticks’ and/or similar devices are not permitted into the venue.

M&S Bank Arena discourages people from bringing banners, posters and flags to any events. We may on occasion permit A4 sized posters, providing they do not contain any offensive content as deemed by M&S Bank Arena.  However, we reserve the right to confiscate these items should we, or fellow audience members, find them disruptive to the enjoyment of the event. 

For health and safety reasons banners, posters and flags with poles or strengthening enhancements will be confiscated.  If you are unsure whether your banner or flag will be acceptable then please do not bring it to the venue.

M&S Bank Arena can take no responsibility for any loss or damage to property of this nature brought on-site and strongly recommends customers familiarise themselves with Ticket Conditions of Sale displayed on the reverse of all tickets before attending an event.

The following items are not permitted into M&S Bank Arena at any time. Please note this list is not exhaustive and additional items may be prohibited on an event by event basis.

  • Video or Audio Recording Equipment
  • Professional Cameras e.g. a camera with a detachable lens
  • Backpacks/Bags/Coolers
  • Packages/Parcels
  • Umbrellas
  • Folding Chairs
  • Food and Drink
  • Glass/Plastic/Metal Bottles or Containers
  • Air Horns
  • Helium Balloons
  • Flags, Flag Sticks, Signs / Banners
  • Illegal Drugs
  • Knives, Firearms, or any other Weapon
  • Fireworks
  • Aerosols
  • Stink Bombs
  • CDs
  • Chains, and Spiked / Studded items of clothing (including Bracelets or Belts)
  • Laser Pens
  • Crash Helmets
  • Masks or any item which covers the face (subject to venue review)
  • Selfie-sticks or similar devices

Fancy dress is welcome for the relevant events and we want everyone to have fun, any costumes you wear must be in line with this spirit, they should not be offensive in any way. We reserve the right of entry.

Venue regulations mean that any masks or helmets must be removable and your outfit may be searched.


Smoking is strictly prohibited. Anyone found smoking anywhere within the venue will be requested to leave without refund.

The use of electronic cigarettes is also strictly prohibited.


Most shows have some form of flashing lights, strobes or pyrotechnics. Signage will be displayed advising customers of the details, if you have a condition that is directly affected by any of these please contact us before the performance and we can give you more details.


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Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.



Pullman Liverpool Hotel

Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

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Dine at Pullman Liverpool

Dine at Pullman Liverpool

Dine in M&S Bank Arena's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular menu has been created by their Head Chef, offering a variety of dishes, with M&S Bank Arena guests receiving 10% off food and drink on event nights.

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Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

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