We would like to reassure our customers that your safety is always of the absolute utmost importance to us. We want to ensure you have an enjoyable experience when you come to M&S Bank Arena Liverpool and that you remain safe.
We constantly review and monitor all of our security and safety procedures across all of our venues. Some of this happens behind the scenes. For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.
We have a team of dedicated security and stewarding staff who are highly trained and experienced. In addition, you may see police officers at our site.
Every visitor who comes to M&S Bank Arena Liverpool will have their bags searched. We therefore ask you to consider keeping bags and possessions to a minimum. Please also consider the size of your bag - we recommend just one small bag or handbag - to try and minimise the time it takes to search and therefore the size of queues. We would also advise you to allow yourself extra time to arrive for safety checks.
You may also be approached by our staff requesting the use of a detector wand as an additional safety check as you arrive.
Sniffer dogs may be seen around the venue prior to and during events. Again they are an additional measure to contribute to your safety.
We ask you to remain vigilant. Please alert our stewards if you notice anything you feel uncomfortable with. Your safety and your enjoyment are paramount to us.
M&S Bank Arena Liverpool is proud to be supporting "Project Servator" For more information please visit this link.
M&S Bank Arena discourages people from bringing banners, posters and flags to any events. We may on occasion permit A4 sized posters, providing they do not contain any offensive content as deemed by M&S Bank Arena. However, we reserve the right to confiscate these items should we, or fellow audience members, find them disruptive to the enjoyment of the event.
For health and safety reasons banners, posters and flags with poles or strengthening enhancements will be confiscated. If you are unsure whether your banner or flag will be acceptable then please do not bring it to the venue.
M&S Bank Arena can take no responsibility for any loss or damage to property of this nature brought on-site and strongly recommends customers familiarise themselves with Ticket Conditions of Sale displayed on the reverse of all tickets before attending an event.
The following items are not permitted into M&S Bank Arena at any time. Please note this list is not exhaustive and additional items may be prohibited on an event by event basis.
- Video or Audio Recording Equipment
- Professional Cameras e.g. a camera with a detachable lens
- Folding Chairs
- Food and Drink
- Glass/Plastic/Metal Bottles or Containers
- Air Horns
- Helium Balloons
- Flags, Flag Sticks, Signs / Banners
- Illegal Drugs
- Knives, Firearms, or any other Weapon
- Stink Bombs
- Chains, and Spiked / Studded items of clothing (including Bracelets or Belts)
- Laser Pens
- Crash Helmets
- Masks or any item which covers the face (subject to venue review)
- Selfie-sticks or similar devices
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.
Pullman Liverpool Hotel
This 4* Hotel is one of the city's most stylish hotels. Just a 30 second walk from the venue and with the temporary Liverpool Waterfront Car Park adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.Visit website
Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.Visit website
British Music Experience
The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.Visit website