4. Accessibility

ACCESSIBILITY

ACCESSIBLE ENTERTAINMENT

Great entertainment should be available to all, which is why the M&S Bank Arena is accessible for all customers, if you are in need of assistance on the night please ask one of our friendly stewards.

The M&S Bank Arena Liverpool has been designed with accessibility in mind, with designated drop-off points and accessible seating spaces, as well as wide corridors and doors.

Making entertainment accessible for all is important to the team at the M&S Bank Arena, which is why the venue features accessible toilets, entrances, as well as accessible drop off points and accessible seating bays.  

We have received recognition of our venue, commitment and support for deaf and disabled music fans, from leading charity Attitude is Everything, by being awarded the Silver level of the Charter of Best Practice.

More information about the charter can be found here.

 

HOW TO BOOK TICKETS
We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements. Everybody’s requirements will be different and we want to ensure your enjoyment of the event. To book tickets please call our box office on 0344 335 0437 and one of the team will be able to assist further.

ACCESSIBLE TOILETS

There are seven accessible toilets in the M&S Bank Arena and a further eight in The Auditorium Liverpool. These facilities are available on every level of the venue.

REGISTERING FOR THE PERSONAL ASSISTANT SCHEME

Register now

To pre-register a claim for personal assistant tickets for events that are not yet on sale, please click on the link below to complete your registration for our access scheme provided in partner with Nimbus Disability and The Access Card.

Nimbus endeavor to process your claim as soon as possible but please note it can take up to 4 working days. Once you are registered you will be eligible to apply for a personal assistant ticket at no extra charge, subject to availability. Nimbus registration can be confirmed at the time of purchase over the phone: 0344 335 0437

Nimbus registration will remain eligible for a period of 3 years.

If you want to claim a personal assistant ticket for an event that is already on sale, we can talk you through this so do not worry, please contact us on 0344 335 0437 or email accessibility@accliverpool.com , we can then let you purchase a ticket and reserve an assistant ticket that will be subject to completion of Nimbus registration.

For more information on The Access Card please visit:

https://www.accesscard.org.uk/faqs/

Registration for our customers is free of charge and covers events at ACC Liverpool including The M&S Bank Arena. Nimbus also offers the option to upgrade your membership to cover all participating venues.

Access Card Full Membership

ACC Liverpool Registration

 

 

3-year cost

£15

£0

Recognised at ACC Liverpool for concessions and essential companion tickets
(If applicable)

x

x

Way to communicate your needs with privacy

x

x

Photo ID card with symbols relating to need

x

 

Recognised at venues and events across the UK and beyond

x

 

Potential free companion tickets at events and venues across the UK

x

 

Informative online access directory

x

 

Closed Facebook Community Group

x

 

 

Register now  

*Subject to eligibility and terms and conditions

MOTORISED SCOOTERS

Motorised Scooters are permitted in public areas of the M&S Bank Arena. Mobility scooters are available to hire. Please contact guestrelations@accliverpool.com for more details.

ASSISTANCE DOGS AND HEARING LOOPS

Assistance dogs are welcome at the M&S Bank Arena Liverpool. We also have hearing induction loops available.

GETTING TO THE VENUE

Car: Pay and display on-site car parking is available at the temporary Liverpool Waterfront Car Park with accessible spaces and open 24 hours a day. 

There are a number of secure, inexpensive car parking options available for visitors.

Taxi/Drop off by car: If you are arriving in a taxi or getting dropped off then we have dedicated drop off points to make it easy for you. 

Train: We are approximately a mile away from Lime Street train station, this would usually take approximately 20 minutes to navigate at a reasonable pace. The pavements are level access and there are crossings at every point so if you fancy some fresh air then this might work for you. Lime Street has a taxi rank at either end of the building if this is a better option.

SEATING

The M&S Bank Arena boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium Liverpool, the intimate theatre-style venue in ACC Liverpool also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if we know in advance.

Customers with specific seating and access requirements can purchase tickets directly via the M&S Bank Arena’s in-house box office by calling the main venue ticket hotline number  - 0344 335 0437. Calls cost the same as a normal local or national landline; charges for mobile networks may vary. You can also make enquires by emailing our Customer Care team at accessibility@accliverpool.com 

Our friendly team will also be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements.

The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters. A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing, for customers with hearing difficulties. 

*subject to eligibility and terms and conditions

CHANGING PLACES TOILET

Via Exhibition Centre Liverpool, our sister venue next door, we are pleased to be able to offer our customers the use of a Changing Places toilet.

Access to this facility in the adjoining building is a level-access, short walk away from the M&S Bank Arena. This route is under cover and our stewards are happy to help you get there.

The Changing Places Toilet facilities include:

  • a height adjustable adult-sized changing bench
  • a tracking hoist system, or mobile hoist if this is not possible.
  • adequate space in the changing area for the disabled person and up to two carers
  • a centrally placed toilet with room either side 
  • a screen or curtain to allow some privacy
  • wide tear off paper roll to cover the bench
  • a large waste bin for disposable pads
  • a non-slip floor

Please note, our staff are unable to assist within the Changing Places toilet.

;