FAQS

At the Event

Covid Related Entry Requirements:

We ask all customers (aged 12 and over and unless medically exempt) to be prepared to show proof of one of the following: 

  • A valid NHS Covid pass via the NHS App or an NHS COVID Pass letter (available by phoning 119 and selecting “NHS COVID Pass Service”
  • Text or Email proof of a negative lateral flow or PCR test result (within the last 48 hours); or
  • Proof that you have been double vaccinated and at least 14 days have passed since the date of your last vaccination by presenting a Covid Vaccination Card or any overseas proof of vaccination status; or
  • Text or email proof that you have previously had Covid -19 within 180 days of arrival for the event  (and after the 10-day self-isolation period following the result) 

For the safety of all, please note that spot checks will be made and failure to comply with these requirements may result in refusal of entry.

Free at home Lateral Flow Tests are available via the NHS here

 

M&S Bank Arena has three key points of entry, the Cityside main entrances, Riverside main entrances and Floor entrances. Please refer to your ticket for the recommended point of entry. It should also be noted that queue placement may not be determined until shortly before doors open. We therefore cannot guarantee accuracy in queue allocation prior to doors opening. For The Auditorium Liverpool events, customers should enter the building on the Cityside via the ACC Liverpool Galleria.

 

Please have your printed or e-tickets ready to speed up entry

 

If you opted for E-Tickets please ensure you have your bar coded PDF E-Ticket ready to show. Your E-Ticket will be attached to your booking confirmation email sent from tickets@ticketquarter.com.  You can print your E-Tickets at home in advance or show them on your mobile device.  

 

Please be aware connectivity can be slow at the venue with large crowds so please have these ready to show prior to queueing.

 

The opening time for each event will be printed on your ticket and will be included in your pre-event email. We advise customers to arrive as close to the time of opening as they can, to ensure that everyone is seated on time and the show can begin with minimum disruption for others. Unfortunately, we cannot delay the performance time should customers arrive late.  Latecomers will only be admitted into the venue during a suitable break in the performance and/or at the discretion of the management. 

Please note that published event start and end times are approximate only and subject to change

Audience members are advised to arrive as close to event door opening times as possible. At no time will M&S Bank Arena Liverpool allow ‘camping’ on the private land around the venue. Individuals or groups who attempt to ‘camp’ will be asked to vacate the site until a suitable time.

For the safety and security of all, and to minimise queuing times, we ask that customers do not bring bags in to the arena.

If a bag is absolutely necessary and for essential items only, we will allow customers to bring one small bag no larger than A4, ideally this would be a clear bag to allow for quick and hygienic security searches.

Exemptions are allowed for medical purposes or for customers bringing changing bags for babies and young children

Suitcases, large handbags (A3 size/30cm x 42cm and above) , backpacks/rucksacks and shopping bags are strictly not permitted.  Please note we do not have left luggage facilities on site and cannot assist in storage of these bags.

The following information is applicable to customers who chose ‘Collect from Venue Box Office’ as their preferred delivery method at checkout when the original purchase was made.

Tickets purchased through Ticket Quarter will be available to collect from the venue box office from 12noon on the day of the event. Tickets purchased through other sellers (ticketmaster, SEE etc) will be available to collect from the venue box office from when the doors open for the event. The doors opening times can be found on the venue website and in the pre-show event information email.

If you did not select ‘Collect from Venue Box Office’ as your preferred delivery method and are now wishing to collect, please email customerservice@ticketquarter.co.uk

 

We offer contactless only payment across all food, drink and merchandise concessions.

Please note we are a cashless venue. 

We will contact customers ahead of their event with detail on our food, drink and merchandise offer. To see the full range of our food menu click here. https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/ To review our Merch store click here https://store.mandsbankarena.com/

We will contact customers ahead of their event with detail on our food, drink and merchandise offer.

Food and Drink

To see the full range of our food menu click here. https://www.mandsbankarena.com/visiting-us/the-venue/food-and-drink/

 

Merchandise

Merchandise is usually available at events and is provided by the tour promoter and our partner National Merchandise. To review our Merch store which is available all year round click here https://store.mandsbankarena.com/

Please note, if you have any issues during an event it is important to raise these with your nearest steward at the time (during the event) so we can ensure we can attempt to put things right for you and give you the best possible experience. 

If you wish to raise any feedback after the event please use our feedback form.

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Staying

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Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

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Eat & Drink

Dine at Pullman Liverpool

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Dine in ACC Liverpool's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular restaurant has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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Shopping

Liverpool ONE

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Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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Attractions

British Music Experience

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The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

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